Best Practices Session

Taught Live-Online

In this Best Practices Session, you’ll learn how to deliver bad news early, communicate issues clearly, and push back on out-of-scope requests—without damaging relationships or losing credibility. Walk away with practical communication strategies you can apply immediately in the field or office.

Why It Matters:

Communicate problems early—without damaging GC relationships  

• Deliver bad news clearly, confidently, and professionally  

• Push back on out-of-scope work while maintaining trust  

• Handle difficult conversations without escalating conflict  

• • Maintain credibility—even when projects don’t go as planned  
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Key Takeaways:

Why avoiding difficult conversations makes problems worse  

• How early communication builds trust and protects your reputation  

• Delivering bad news when schedules slip, materials are delayed, or manpower is short  

• Saying “no” to out-of-scope work without damaging relationships  

• Common communication mistakes that escalate conflict—and how to avoid them  

• What strong subcontractors do differently to maintain credibility  

• Real-world examples of difficult conversations—and how to handle them

Subcontractors & Trade Partners  

• Foremen & Field Supervisors  

• Superintendents  

• Project Managers  

• Project Engineers  

• Estimators  

• Preconstruction & Operations Leaders  

Ideal for anyone responsible for managing scope, schedule, and communication with general contractors.